Resume

PROFESSIONAL OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, customer service background and ability to work well with others.

 

WORK HISTORY________________________________________________________

 

6/2017-8/2017                                    EZPass MD Call Center                  Baltimore, Maryland

Customer Service Representative   

 

 

  • Organize data
  • Manage Microsoft excel data entry for account payments
  • Verify customer’s information, assist customer with managing account

 

  • Provide administrative support to the office to ensure prompt, courteous, professional service is afforded to all
  • Verified credit acceptance by reviewing and recording driver’s license number; operating credit card authorization system.

 

2015- Present      Charming Accessories Baltimore, Maryland

 

Owner and Operator of an Exclusive Jewelry Line

 

2010-Present Volunteer Baltimore, Maryland

Office Administrator

  • Provide quality customer service to the Community through the outreach program
  • Organize and manage food and clothing drive
  • Prepare typed documents as assigned and assist with public inquiries
  • Provide administrative support to the office to ensure prompt, courteous, professional service is afforded to all by
  • Managing incoming and outgoing office mail
  • Schedule Appointments
  • Organize files and maintain active church data
  • Serve as liaison between the executive staff and outside vendors

 

1/2015-6/2015             (Temporary Position) Smart Step Learning Center Baltimore, Maryland

Teacher

  • Natured students during after care
  • Prepared weekly schedules
  • Provide dinner
  • Help students with homework
  • 1 on 1 time when students needed
  • Helped special needs
  • Learning System

 

5/2014 -9/2014 (Temporary Position) Walgreens Baltimore, Maryland

Customer Service Representative

  • Itemized and totaled purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.

.

  • Collected payments by accepting cash, check, or charge payments from
  • customers; making change for cash customers.
  • Verified credit acceptance by reviewing and recording driver’s license number; operating credit card authorization system.
  • Balanced cash drawer at the beginning and end of each shift.
  • Maintained safe and clean working environment by complying with procedures, rules, and regulations.
  • Contributed to team effort by accomplishing all related results as needed

 

2010 (Summer) Youth works Baltimore, Maryland

Child Care Supervisor

 

 

  • Provided quality care and supervision
  • Curriculum Development
  • Classroom management and discipline 

    EDUCATION_________________________________________________________


    2014-Present Morgan State University     Baltimore, Maryland

    • Elementary Education (3.0 GPA)


    2010-2014                      Baltimore City College                     Baltimore, Maryland


    • High School Diploma (3.0 GPA)
    • College Preparatory Program
    • Special Classes: College Writing, Capstone Seminar